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Box Office

The Box Office is open Monday-Saturday from 10 a.m. to 5:30 p.m as well as event days.

The Capital One Arena box office is no longer a Ticketmaster retail outlet.  We will only sell for Capital One Arena events. On the first day of an on sale for a concert, tickets will not be sold at the box office. 

Children 3 years and older are required to have a ticket to all basketball, football, and hockey games, as well as the Harlem Globetrotters. For Disney on Ice and Monster Jam, all children 2 years and older require a ticket. Some family shows require a different age limit for tickets. Please check the event details page for show specific information. 

Will Call opens 1 1/2 hours prior to show time or tickets can be picked up during regular business hours. 

Tickets purchased at the Capital One Arena box office may incur a service charge*, including purchases on the day of the show. (*Rates may vary by event.)

Tickets for Capital One Arena events can be purchased at the box office, online at www.ticketmaster.com, via Phonecharge at 1-800-745-3000 or  any Ticketmaster outlet. Phonecharge is open daily from 10 a.m. to 9 p.m.

There are several different delivery options for tickets purchased through Ticketmaster: 

  • Print at Home (TicketFast):  
    • PDF - when you select PDF, a printed copy of the PDF must be brought with you to the game or event and then that is  supplied to the ticket taker for scanning. A version of the PDF on your mobile device cannot be scanned at the gate.
    • Mobile App - when you select the Mobile App version a square QR code is shown. A sample is below. This will be scanned by the ticket taker at Capital One Arena.
Mobile App ticket image
  • Credit Card Entry 
  • U.S. Mail  
  • Will Call 
  • Retail Pickup 
  • UPS 
For more information on each of these delivery methods,  please click here.


Ticketmaster Gift Cards: 
Ticketmaster gift cards make a great gift! Gift cards are redeemable for Capital One Arena events, but only at Ticketmaster retail locations.  Capital One Arena does not accept gift cards for payment.  For more information please visit   www.ticketmaster.com.

For questions or concerns about your tickets, please contact Ticketmaster Customer Service at  Ticketmaster Help.